At Padmazon Limited, we strive to ensure complete customer satisfaction with every purchase made through our platform. We acknowledge that circumstances may arise necessitating a refund. To ensure a smooth and transparent refund process, please review our refund policy outlined below: 

• 1. Refund Eligibility: You might qualify for a refund if:
  • The product received is defective, damaged, or significantly different from what was described on our website.
  • You have not used the product and it is returned in its original packaging with all accessories and tags intact.
  • The request for a refund is made according to product return policy.

• 2. Non-Refundable Items: Some items might not qualify for a refund, which includes but isn't limited to:
  • Items that customers have utilized, changed, or harmed.
  • Items without original packaging or missing accessories.
  • Downloadable digital goods or services once accessed or downloaded.
  • Perishable goods or items with an expiry date.

• 3. Refund Process:
  • To initiate a refund, please contact our customer support team at 09639626364 within the eligible time frame with your order details and reason for the refund request.
  • Our team will review your request and may require additional information or evidence such as photographs of damaged items to process the refund.
  • Once approved, we'll give you guidance on how to return the product.
  • The return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.
  • Refunds will be issued to the original payment method used during the purchase within  7-14  days upon receipt and inspection of the returned item.

• 4. Partial Refunds or Credits:
  • In some cases, partial refunds or store credits may be offered instead of a full refund, depending on the circumstances of the return.

• 5. Exchanges:
  • If you wish to exchange a product for a different size, color, or a similar item, please contact our customer support team for assistance.

• 6. Policy Changes:
  • Padmazon Limited reserves the right to update, modify, or change this refund policy at any time without prior notice. Any alterations will take effect as soon as they are posted on our website.

By making a purchase through Padmazon Limited, you acknowledge and agree to abide by this refund policy.

If you have any questions or require further clarification regarding our refund policy, please contact our customer support team at 09639626364.

Thank you for choosing Padmazon Limited. Your satisfaction is our priority.

Effective Date: [01-01-2024]