Return Policy

Thank you for shopping at Padmazon.com.bd! We are dedicated to ensuring your satisfaction with each purchase. If you need to return a product, please review our return policy below:

1. Eligibility for Returns: Timeframe

• You may return eligible items according to the date of purchase.
• Condition: Items must be unused, in their original packaging, and with all tags attached. 

2. Valid reasons to return an item

•  Delivered product is damaged (i.e. physically destroyed or broken) or imperfect (e.g. unfit to switch on)
•  Delivered product is deficient (i.e. has missing particulars and/ or accessories)
•  Delivered product is incorrect (i.e. wrong product, unfit size, color mismatch or fake item)
•  Delivered product is doesn't match product description or picture (i.e. product not as announced)
•  Delivered product doesn't fit. ( i.e. size is unsuitable.)

3. Non-Returnable Items: The following items are not eligible for return or exchange.

•  Personalized or customized items.
•  Items marked as "Final Sale" or "Non-Returnable."
•  Items that have been used, damaged, or modified after delivery.

4. Return Process: To start a return, kindly follow these steps:

• Contact Customer Service: Reach out to our customer service team at [email protected] or 09639626364 to obtain a Return Authorization (RA) number.
• Package Your Return: Securely package the items, including all original packaging and tags.
• Shipping: Ship the return package to the address provided by our customer service team. We suggest opting for a traceable shipping method to ensure that your return is successfully received.

Thank you for choosing Padmazon.com.bd for your shopping needs!

Effective Date: [01-01-2024]